--- title: "Support" --- # Support ## Support Portal # Support Portal Do you need help with your EarMaster software? Start by checking our [FAQ](https://earmaster.com/support/knowledge-base/frequently-asked-questions.html) or consult our [support forum](https://earmaster.com/community/forum.html) - most questions have already been answered and are directly available. ### Main Support [##### Frequently Asked Questions](https://earmaster.com/support/knowledge-base/frequently-asked-questions.html) [##### Support Forum](https://earmaster.com/community/forum.html) [##### Tutorials](https://earmaster.com/support/knowledge-base/tutorials.html) [##### Support E-mail](https://earmaster.com/company/contact.html) ### EarMaster Cloud Support [##### Guides for Students](https://earmaster.com/support/earmaster-cloud/guides-for-students.html) [##### Guides for Teachers](https://earmaster.com/support/earmaster-cloud/guides-for-teachers.html) [##### Guides for Admins](https://earmaster.com/support/earmaster-cloud/guides-for-administrators.html) [Lees meer...](https://earmaster.com/support/support-portal.md) ## Register your license # Register your EarMaster license By registering your license, you will get: - Free product support - Information about major updates - Special offers on new releases - Free serial number recovery - And much more... Notice! You license is already registered if you purchased EarMaster directly from us. Please fill out the form below to register your license: {loadmoduleid 127} [Lees meer...](https://earmaster.com/support/register-your-license.md) ## Serial Number Recovery # Serial number recovery ## Free service for registered users If you are a registered user of EarMaster with a valid license, you will be able to retrieve your serial number in order to re-install EarMaster. This service is completely free and unlimited. {loadmoduleid 125} [Lees meer...](https://earmaster.com/support/serial-number-recovery.md) ## EarMaster Cloud support # EarMaster Cloud Support EarMaster Cloud is a complete solution for music schools which includes user licenses for home and school use, cloud syncing of assignments, settings and results, free updates, and more. [More info >>](https://earmaster.com/index.php?option=com_content&view=article&id=30&Itemid=137) For Students [index.php?option=com_content&view=article&id=144&Itemid=751](https://earmaster.com/index.php?option=com_content&view=article&id=144&Itemid=751) For Teachers [index.php?option=com_content&view=article&id=143&Itemid=750](https://earmaster.com/index.php?option=com_content&view=article&id=143&Itemid=750) For Admins [index.php?option=com_content&view=article&id=142&Itemid=749](https://earmaster.com/index.php?option=com_content&view=article&id=142&Itemid=749) [Lees meer...](https://earmaster.com/support/earmaster-cloud-support.md) ## FAQ # Frequently Asked Questions ### Need help with your EarMaster software? Start here Have you encountered an issue with EarMaster? Or do you have questions about how to set it up and use it? Check out these frequently asked questions. [Lees meer...](https://earmaster.com/support/faq.md) ## EarMaster Cloud Contact # Try EarMaster Cloud ## Are you a music educator? Get a free trial or a live video demonstration! #### Free Trial Get a **3-week trial** of EarMaster Cloud. This includes full access to the EarMaster app *and* the special teaching tools for music educators used to create assignments and monitor student results. The app works on all common platforms and devices. The trial is non-committal, and no credit card information is needed. Simply fill in the form below. ![em cloud 17 logo refl](https://earmaster.com/images/earmaster/em_cloud_17_logo_refl.png)   #### Live Video Demonstration Get a 30-minute live video demonstration of EarMaster Cloud online with our Educational Sales Manager **Søren Lahn Sloth**, who has years of experience as a music educator. He will demonstrate the features and functions of the app tailored to the needs of your school or organization. ![Søren Lahn Sloth, Educational Sales Manager](https://earmaster.com/images/people/square/soren_sq300.jpg) --- [Lees meer...](https://earmaster.com/support/cloud-contact.md) ## Update Program {loadmoduleid 136} [Lees meer...](https://earmaster.com/support/update-program.md) ## EarMaster Lab Packs # EarMaster Lab Pack - Network Installation Guide EarMaster Lab Packs can be installed in local networks, thereby enabling users to access their personal EarMaster profile from any client computer. Lab Packs support unattended installation in the network. ## EarMaster 6.2 Network installers - [Download EarMaster 6 Network for Windows 10/8/7/Vista/XP](https://earmaster.com/download/Ear6serverSetup.exe) - [Download EarMaster 6 Network for Mac OS 10.5, 10.6, 10.7, 10.8 & 10.9 (Intel)](https://earmaster.com/download/EarMaster6network.pkg) ### 1. Prepare #### Choose a location for the EarMaster shared files To synchronize files across a network, EarMaster only needs a **shared folder** on your network that can be accessed from all clients running EarMaster at any time. The shared folder will contain all the shared data files used by EarMaster. Since no EarMaster software is needed on the server, the OS where the shared folder is located does not play any role and can be either Windows, OS X, Linux or something else.  You can have a mix of Windows and Mac computers in the network. In that case, we recommend to follow the Windows instructions first, and then the Mac instructions. #### Download and install on first client. This first client installation is used to configure the shared files on the server for distribution across the network. ##### Windows - Download the EarMaster Server installer (see link above) - Launch the installer from any computer in the network. On the page where you are asked choose the destination folder of the installation, choose the shared folder created in the first step. Notice that the files in that fold must be permanently accessible from all clients through a network share. - In your shared folder, you will now find, among other things, a file called ClientInstall.exe. Run the Clientinstall.exe located in the shared folder from one of the clients in your network. Do not move the Clientinstall.exe from the shared folder, it must be launched from the location where it was installed. The first client has been installed.  ##### Mac - Download the EarMaster Network installer (see link above) and Install it on any computer in the network. The only requirement is that the path to the EarMaster files on the file server is the same as it will be on all other clients where EarMaster should be installed. - The application bundle on this computer will be your master bundle. All the configuration in the next section is stored inside this bundle, so it can be distributed unaltered to all clients in your network. #### Configure for deployment - **Run EarMaster on the first client** - *Mac only*: **Specify location of shared files** - You will be asked for the location of the data files on the server. If you have already made the Windows server installation on the server, choose the “Shared” sub-folder in the directory of the server installation. If nothing has yet been installed on the server, simply choose the desired location and EarMaster will ask you if all the files should be created there. - **Create an “Administrator” user in EarMaster** - You will now be asked to create an “Administrator” profile in EarMaster. This profile is needed to make network-wide changes to the licenses, location of data files and to install updates. EarMaster suggests your OS username as your new EarMaster username, but you may change that, depending on your choice of login type. See the box “EarMaster login types” for further considerations about choosing a username. - **Configure license and activation** - Next, you will be asked to type in the serial numbers of your Lab Packs. All clients must be activated with a serial number to run. The serial numbers you enter here are stored on the server so that all clients can access them. If you enable "auto activation", the activation happens automatically in the background the first time EarMaster runs on a client (also if it is a student or a teacher running it). You can disable the auto activation and instead click the button “Activate this client now” on each client. To do that, simply run EarMaster once on each client and log into you EarMaster Administrator profile (after you have completed the “Deploy” section below. - **Configure login type** - On the “Login” tab, you can specify how users should log into their profile in EarMaster. See the box with “EarMaster login types” for more details. Note: the configuration of the license, activation and login type above can always be opened by the Administrator from the *Tools* menu > *System administration Settings*. ### 2. Deploy Once the steps of the “Prepare” section have been completed, you are ready to distribute EarMaster to all clients in the network. #### Distribute to Windows clients Run the Clientinstall.exe located in the shared folder from each of the clients in your network. Do not move the Clientinstall.exe from the shared folder, it must be launched from the location where it was installed. You can run it in an unattended mode, with no user interface at all. Simply call it in Command Prompt with the “/verysilent” parameter: “`ClientSetup /verysilent`”. #### Distribute to Mac clients You have now prepared the application bundle for distribution. It can be copied to all clients in the network and the users can run it without further configuration. #### Verify your installation Run EarMaster once on one of the clients. If you are asked for the location of the data files, or if you are asked to create an administrator again, then the installation was not successful, i.e. the client was not configured to find the data files correctly on the server.  ### 3. Add users Adding teachers, students and classes can be done before or after you distribute the installation to all the clients. The administrator can add them all, but you can also choose to just add the teachers and let the teachers add the students and classes. #### Add teachers New users can add themselves to EarMaster with the “*New user*” button on the login screen (unless you disable this feature in the “System administration settings”). Users that are created when they log in will however only have student user rights to begin with. To give the teachers immediate access to the features they need to use, you should add them as Teachers in EarMaster. If each user has an account in Windows/OS X, then you must know their user name and create the EarMaster profile with that same username. See also the box “EarMaster login types”. ##### To add a teacher: 1. Find User Administration in the “*Administration*” menu. 2. Click on the “*New user*” button in the toolbar. 3. Type in the full name on the “*General*” tab, the username on the “Local account” tab and set the Access level on the “*Access*” tab to Teacher. 4. Finally, click *Add* to create the user in EarMaster. Repeat these steps until all teachers are created in EarMaster. #### Add students Students can be added to EarMaster in two different ways: a) In the “*User Administration*” window (See the “Add teachers” section). b) Go to the computer lab with your class and let each student run EarMaster. They can now create themselves in EarMaster at the login screen. #### Add classes You are not required to group the students into classes, but it is a very good idea if there are many users. When all the users for the class are created in EarMaster, do the following: 1. Open “Class Administration” from the “*Administration*” menu. 2. Click the “*New class*” button to create a new class. 3. Give the class a name and click the “*Add/remove*” button to add students to the class. 4. In the new window that shows up, select the users that should be added to the class and click Add. When the year or semester is over and the name of the class changes, just go to the*Class Administration* to change the name of the class. You don't need to add the users again. ### 4. Installing future updates Updates are released on a regular basis, with new features and fixes of identified problems. Check for updates When you run EarMaster with your administrator profile, you have access to the “*Check for updates*” function in the EarMaster “*Help*” menu. Use that function once in a while to see if updates are available and to download them. #### Install updates No configuration is needed when installing an update. ##### Windows Run the new server installer and install into the same folder on the server. Then run the *ClientSetup.exe* on each client in the same way as described in the “Distribute” section. ##### Mac Use the network installer package (.pkg) to install EarMaster on each client. No further configuration is needed. [Lees meer...](https://earmaster.com/support/labpack.md) ## User guides # User guides ## EarMaster 7 - Quickstart guide [Quickstart guide in English](https://earmaster.com/download/em7_gettingstarted_en.pdf) [Guide de prise en main en français](https://earmaster.com/download/em7_gettingstarted_fr.pdf) --- ### Discontinued versions #### EarMaster Pro 6 - User guide [English manual](https://earmaster.com/download/earmaster6_userguide_en.pdf) [French manual](https://earmaster.com/download/EarMaster_6_user_guide_fr.pdf) #### EarMaster 6 Teacher Edition [English manual](https://earmaster.com/download/earmaster_teacher_edition_manual_en.pdf) (addition to EarMaster Pro 6 user guide) #### EarMaster 6 Lab Pack - Network installation guide [English guide](https://earmaster.com/download/docs/EarMaster_6.1_Network_installation_guide.pdf) [Lees meer...](https://earmaster.com/support/user-guides.md) ## How to find the build number # Find the build number of EarMaster Every update of EarMaster has what we call a "*build number*". This build number helps us identify exactly which version of EarMaster is installed on your computer. **EarMaster 7**: Start EarMaster and look at the top of the EarMaster Window. The build number looks like this: *7.x.xx* **EarMaster 2 to 6**: Start EarMaster, go to the *Help* menu at the top right of the window and click on "*About EarMaster...*". The build number will be displayed in the first line of the EarMaster splash screen. It consists of 3 digits and 2 or 3 letters. [Lees meer...](https://earmaster.com/support/how-to-find-the-build-number.md) ## support our work #### Hi fellow musician, It looks like you are not using a completely "official" version of EarMaster. We don't want to blame you, but would like to bring your attention on why it is important to support a small company like ours by buying a license for the software that we both like and enjoy: - EarMaster is made by **a group of passionate musicians just like you**. We live and breathe for music, and our work is solely dedicated to helping other musicians get great ear training software.  - We are not sell-outs. EarMaster is packed with exercises and features like no other ear training software does, and we bring you updates with new features and bug fixes for free (!). We're talking of **thousands and thousands of hours of work**. That's got to be rewarded somehow, don't you agree?  - The price of a license is**less than a guitar pedal or a video game**.  - We offer**free and unlimited support** - Cracked versions are **cheating you, us and future generations of musicians**. The development of EarMaster (or any other music software for that matter) is financed by its users, it's a community thing. We're all in it! ![EarMaster team 2013](https://earmaster.com/images/people/em_2013.jpg) EarMaster is used by music schools and universities for a good reason: it is one of the most advanced and complete ear training tools available, but that's because the people behind it work on a full-time basis on it.  We hope you will reconsider whether using that patch, crack, or keygen is really worth it... Thank you for your time, and have fun training your ear! :) ## Please support our work by getting a license    [DOWNLOAD FREE VERSION](https://earmaster.com/index.php?option=com_content&view=article&id=37&Itemid=146)  [Buy a license >>](https://earmaster.com/index.php?option=com_content&view=article&id=39&Itemid=142) [Lees meer...](https://earmaster.com/support/support-our-work.md) ## Tutorials # Tutorials ## Tutorials to get the most out of your EarMaster software - [How to install and activate EarMaster 7](#em7101) - Desktop only - [General overview](#overv) - Desktop & Mobile - [Using EarMaster with a MIDI Controller](#midi) - Desktop & Mobile - [Answering the exercises with a guitar](#guitar) - Desktop & Mobile - [How to import and use MusicXML scores in EarMaster?](#xml) - Desktop only --- ### How to install and activate EarMaster 7 1. #### Download EarMaster 7 Download EarMaster 7 for Windows or Mac using the link displayed in your purchase confirmation email. 1. #### Install EarMaster 7 Double-click on the installer that you just downloaded and follow the on-screen instructions. In most cases, you will be able to find the downloaded file in your *Downloads* folder. Notice: On Mac, you might have to change your security setting so as to allow Apps form the App Store AND Identified Developers like EarMaster ApS, the makers of EarMaster 7. 1. #### Launch EarMaster 7 Once the software has been installed, you can launch it from your list of Applications (Windows) or via the App Launcher (Mac). 1. #### Activate your license In order to use all the features of the software, you need to activate your license. You can proceed in two ways: 1. Find the HELP menu of EarMaster 7 (top of your screen when EarMaster is running) and click on “License Manager”. Then fill out the 3 fields for name, email and serial number, and finally click on “Activate Now”. 2. Try to access one of the blocked exercises and click on “Activate Now…”. Then, fill out all fields and click on “Activate Now” to activate your license. Once you have activated your license, all the content included in the license your bought will be unlocked and you will be using a full version.  --- ### General overview --- ### Using EarMaster with a MIDI Controller --- ### Answering the exercises with a guitar --- ### How to import and use MusicXML files in EarMaster? EarMaster can import MusicXML files into its score library. Imported scores can then be used to make custom EarMaster exercises with these activities: - Sight-Singing - Melodic Dictation - Melody Singback - Rhythmic Sight-Reading - Rhythmic Dictation - Rhythm Clapback #### What is MusicXML? *MusicXML is a digital sheet music interchange and distribution format. [...] The musical information is designed to be usable by notation programs, sequencers and other performance programs, music education programs, and music databases. [...] With MusicXML you can create music in one program and share your results – back and forth – with people using other programs.* Source: [https://www.musicxml.com](https://www.musicxml.com) #### How to proceed ##### **1. Prepare your scores** Create a score in your notation software (e.g. Finale, Sibelius or Musescore), and then go to the **FILE** menu (usually) to find the **Export** or **Export to MusicXML** function. You can also find a large number of ready-to-use MusicXML scores in online score libraries. Score requirements: - One time signature per score. - One key signature per score with maximum 6 flats and 5 sharps. - Maximum 8 monophonic voices and chord symbols EarMaster can transpose your melodies automatically, so you can define them in a specific key and then select the keys in which you want EarMaster to transpose them while setting up your exercises. Unsupported MusicXML features will be either ignored by EarMaster or converted to similar values (e.g. the unsupported 6/4 time signature will be imported as 12/8) ##### **2. Import your score into EarMaster** Find EarMaster's **Music Library** via the **File** menu or via the **Teaching Tools** menu if you are using EarMaster Cloud as a teacher. Then open the **Scores** tab and click on **Import MusicXML** to add your score to the list of scores. ##### **3. Use your imported scores in custom exercises** When you make your custom exercise in *Customized Exercise* mode (EarMaster Pro 7) or via the *Workbook Editor* (EarMaster Cloud with teacher account), you can select **Score library** as *Source of musical material* and then add custom or built-in scores as questions via the *List of questions* section. In the *List of questions* section, click on **+** to see the list of available scores. Pick a score, click **Next **and then set up the excerpt which will be used as a question in the exercise: - Trim the score by defining a bar interval - Select which voice will be evaluated - Select which accompaniment voices will be included Finally, click "OK". You have now added the first question to your exercise. To add another question, you can either repeat the procedure described above, or you can click on the *Duplicate* icon to copy the previous question and change the bar interval or the voice options. Repeat the operation until you have the expected number of questions/excerpts for your exercise. #### FAQ **Q: Can I export the score library of EarMaster?** A: Not at the time, unfortunately **Q: I imported a score but it looks and/or sounds nothing like the original file. How come?** A: The MusicXML standard is huge and covers tons of features and aspects that are not useful in EarMaster. Therefore, some imports might result in scores being altered beyond recognition. We are constantly improving the MusicXML import feature, so if you experience such a problem, please send us your MusicXML file and a description of the problem so that we may try to improve that feature of EarMaster. **Q: Can I import MusicXML scores on iPad?** A: Unfortunately no. That feature is only available on PC and Mac. **Q: Can I save a custom exercise based on EarMaster's Score library?** A: Yes, but only when using the Workbook Editor, which is available to EarMaster Cloud users with teacher access level. [Lees meer...](https://earmaster.com/support/tutorials.md) ## User Credentials Recovery # EarMaster Cloud login recovery #### Lost your user credentials? Get new ones here Please type the email linked to your EarMaster account and click on "Reset" in order to generate a new password and receive your user credentials by email.  *{loadmoduleid 113} * *This service is for individual subscribers as well as for students and teachers using EarMaster Cloud. If you have a traditional license for desktop computers with a serial number, please use the [Serial Number Recovery Tool instead](https://earmaster.com/index.php?Itemid=345).* [Lees meer...](https://earmaster.com/support/user-credentials-recovery.md) ## EarMaster Cloud Admin Support # Guides for EarMaster Cloud Administrators   {module id="166"} --- #### [Sign up for the EarMaster Educational Newsletter](https://earmaster.com/index.php?option=com_content&view=article&id=176:educational-newsletter-signup&catid=2) Sign up for our educational newsletter to be updated about new releases, new features, tips to use EarMaster in educational settings, promotional offers, webinars, and more. [Lees meer...](https://earmaster.com/support/earmaster-cloud-admin-support.md) ## EarMaster Cloud Teacher Support # Guides for EarMaster Cloud Teachers     {module id="165"}   --- #### [Sign up for the EarMaster Educational Newsletter](https://earmaster.com/index.php?option=com_content&view=article&id=176:educational-newsletter-signup&catid=2) Sign up for our educational newsletter to be updated about new releases, new features, tips to use EarMaster in educational settings, promotional offers, webinars, and more. [Lees meer...](https://earmaster.com/support/earmaster-cloud-teacher-support.md) ## EarMaster Cloud Student Support # Guides for EarMaster Cloud Students     {module id="164"}   [Lees meer...](https://earmaster.com/support/earmaster-cloud-student-support.md) ## EarMaster Webinar Landing ![em cloud 17 logo refl](https://earmaster.com/images/earmaster/em_cloud_17_logo_refl.png) #   #  Thank you for registering for our webinars!   ## Once a month you will receive an email with links for ## all of our monthly webinars!      #### In case of doubt, please contact [soren@earmaster.com](mailto:soren@earmaster.com) ##     [Lees meer...](https://earmaster.com/support/webinar-landing.md)