--- title: "Uncategorised" --- # Uncategorised ## Download manager # Downloading file... {loadmoduleid 134} [Lees meer...](https://earmaster.com/uncategorised/download-manager.md) ## Terms and Conditions # Terms and conditions of the EarMaster online shop ## Privacy policy The acceptance of these terms and conditions imply the acceptance of our [Privacy policy](https://earmaster.com/privacy-policy.html). ## Order delivery  Orders paid by card or PayPalare delivered automatically by email upon completion of the transaction, except for upgrades and EarMaster Cloud licenses, which are handled manually by our staff within our office hours. **Specific for EarMaster Cloud Annual Licenses**: yearly renewals are processed by email in the form of an invoice sent to the billing email specified in the initial online order placed at EarMaster.com. The customer can cancel further automatic renewals of the annual license by contacting EarMaster in writing at least 30 days before the next renewal date.  ## Payment  The customer is free to use one of the following transaction methods: - *Credit Card* (Visa, Visa Electron, Maestro, Mastercard, Carte Bleue, JBS, Union Pay, Discovery) on the secure server of our payment processor STRIPE. - *PayPal*: Payments processed on PayPal's secure server.Read more about PayPal's secure payment system [here](https://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/cps/securitycenter/buy/Index-outside). - *Wire transfer*: Transfer of the sum displayed in the order confirmation, from the customer's bank account to EarMaster ApS's bank account. Notice that EarMaster being a Danish company, wire transfers are made to our bank account in Denmark, which may involve additional fees from your bank. ## Guarantee and Return policy  Being an intangible product, the software license is non returnable and non refundable. As the software is free to try and available from EarMaster's Website (www.earmaster.com), no return or guarantee is provided. All complaints and refund inquiries regarding computer compatibility issues are not receivable, as a free version of the program is made available online at no expense. If you wish to try EarMaster before buying it, please download the free version of EarMaster at [www.earmaster.com/download/](https://earmaster.com/downloads/trial-versions.html). ## Order cancellation  Orders can be cancelled if EarMaster receives a notification from the customer before the license key(s), which are specifically created for the ordered software, has been activated, as specified by the Danish regulation in Forbrugeraftaleloven, §18, Stk. 4. ## After-sales services EarMaster customers are entitled to *free* and *unlimited email support*. Support requests are answered within 24 hours during our working hours: Monday to Friday, 9am-5pm (GMT+1 - Copenhagen/Paris/Madrid time) [Lees meer...](https://earmaster.com/uncategorised/terms-and-conditions.md) ## Data Processing Agreement # DATA PROCESSING AGREEMENT ## BETWEEN: (1) The administrator of the EarMaster Cloud school account (the "Data Controller") and (2) EarMaster ApS having its registered office at: Egaa Havvej 21, 1., 8250 Egaa, Denmark (the "Data Processor") ## Definitions Under the terms of the General Data Protection Regulations (2016), EarMaster ApS named above is identified as a processor of personal data (Data Processor). The administrator of the EarMaster Cloud account is identified as the Data Controller. The Data Processor is using the company Google Inc. and its service Google Cloud as a Data Sub-Processor. ## General Terms This agreement is to ensure the protection and security of data passed from the Data Controller (the administrator of the EarMaster Cloud account) to the Data Processor. This agreement exists to ensure sufficient guarantees are in place to qualify that data-processing carried out on behalf of the administrator of the EarMaster Cloud account complies with the data protection obligations of the data controller as set out in Article 5(2) of GDPR that states: “the controller shall be responsible for, and be able to demonstrate, compliance with the principles.” Data processed by EarMaster ApS on behalf of the administrator of the EarMaster Cloud account should only be used for the purposes specified by the Data Processor and authorized by the Data Controller. Upon termination of this data-processing agreement, all data files held by EarMaster ApS shall be destroyed in a confidential and secure manner or returned to the administrator of the EarMaster Cloud account. This agreement draws attention to the General Data Protection Regulations (2016) and the key principles which state that data must be: a) processed lawfully, fairly and in a transparent manner in relation to individuals; b) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes; c) adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed; d) accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that inaccurate personal data is erased or rectified without delay; e) kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, and in particular: f) processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.” ## Duties of the Data Processor Under this agreement, EarMaster ApS should: • Only use the personal data provided/obtained for purposes as agreed with the administrator of the EarMaster Cloud account as Data Controller. • Take reasonable steps to ensure the integrity of its employees with access to personal data. • Ensure employees are aware of the requirements of the GDPR (2016). • Take reasonable steps to ensure the security of the personal data, protecting it against unauthorized processing, accidental loss, damage or destruction. • Report to the Data Controller within 1 bank day of any actual or potential/suspected security breaches. • Not disclose personal data except with the prior written consent from the Data Controller, or unless forced to by law. At the request of the Data Controller, the EarMaster ApS will immediately: • Stop processing all or any personal data • Correct any personal data • Confirm any disclosures made in relation to personal data and provide copies In the event of any termination of this agreement, the Data Processor shall: • Immediately cease processing the personal data • Promptly destroy or return all copies of the personal data unless it is prevented by law or any regulatory authority from destroying or returning all or part of such data, in which case it shall keep such data confidential and shall not process it further. ## Intellectual Property Rights The Data Processor is and shall remain the owner of any materials used or made available in the context of the delivery of the Services. The Data Processor grants to the Data Controller a limited, personal, non-exclusive, non- transferable right to use any material provided in the context of the delivery of the Services. This license is coterminous with the Agreement. ## Applicable Law The laws of Denmark shall apply to this Agreement. The Courts of Aarhus (Denmark) shall have exclusive jurisdiction with respect to all disputes arising out of or in connection with this Agreement. Attempts to solve disputes informally shall not prevent the Parties from submitting such disputes to the Courts. [Lees meer...](https://earmaster.com/uncategorised/data-processing-agreement.md) ## Summer Offer Registration # ![sun nl](https://earmaster.com/images/misc/sun_nl.jpg)Summer Offer 2022 Registration   ## Free full license for EarMaster Cloud for your school during the whole summer Going on holidays means time away from the practice room and the risk for your students of losing all the hard-earned skills gained throughout the year. But with the EarMaster app on their phone, tablet or laptop, any 5-minute break can be used to improve their aural and sight-singing skills wherever they are - and stay on top of their game!   ### ![EarMaster Beach](https://earmaster.com/images/misc/EarMaster_Beach.jpg)How does it work? The summer offer is for schools, choirs or other educational institutions using EarMaster Cloud for the first time. It gives you, your colleagues and your students full access to EarMaster on Windows, Mac, iOS, Android and Chromebook during the whole summer at absolutely no cost. All you have to do is fill out this form and we will create your account for your school or class. Don't hold back on the number of students you want to enroll, there is no limitation. After *September 1*, the free accounts will be simply closed - unless of course you wish to continue using EarMaster Cloud, in which case you are free to ask us for a quote. ### Have a wonderful Summer! [Lees meer...](https://earmaster.com/uncategorised/summer-offer-registration.md) ## Summer Offer Registration DA # ![sun nl](https://earmaster.com/images/misc/sun_nl.jpg)Sommerkampagne 2022   ## Tilmeld dit kor eller din skole og få FULD ADGANG til EarMaster Cloud hele sommeren! Sommerferie betyder pauser fra øvning og prøver - med risikoen for at dine elever glemmer de færdigheder, de har slidt sig til gennem året. Men med EarMaster app'en på telefonen kan de bruge selv korte pauser i ferien til at vedligeholde og træne deres gehør  - og vende skarpere tilbage efter ferien!    ### ![EarMaster Beach](https://earmaster.com/images/misc/EarMaster_Beach.jpg) **Hvordan fungerer det? ** Kampagnen gælder kor, orkestre og uddannelsesinstitutioner, som er nye EarMaster-brugere. Du og alle dine elever, korsangere, kollegaer m.fl. vil få adgang til alle moduler i EarMaster app'en på Windows, Mac, iOS, Android og Chromebook hele sommeren via en gratis og uforpligtende EarMaster Cloud konto. Der er ikke en øvre grænse for antal brugere, så sørg for at ønske nok til, at alle, du gerne vil, skal kunne bruge EarMaster. Den 1. sep. slettes jeres konto, med mindre I aktivt beslutter jer for at fortsætte.  ### Have a wonderful Summer! [Lees meer...](https://earmaster.com/uncategorised/summer-offer-registration-da.md) ## Redeem # How to Redeem an EarMaster Access Code ## Get access to everything in EarMaster on all platforms ![EarMaster allversions2019 590x380 Copy](https://earmaster.com/images/earmaster/EarMaster_allversions2019_590x380_-_Copy.png)Thank you for joining EarMaster! By redeeming your access code, you will obtain an EarMaster profile with access to all the versions of EarMaster on all suported platforms for the duration specified on your purchase confirmation.  ### How to proceed 1. Create an EarMaster account using your access code via [this link](https://cloud.earmaster.com/ssignup/paycode/) 2. Check your mailbox to find a confirmation email instructions on how to connect the EarMaster to your account, thereby unlocking all content on all platforms. ### Questions? If you have questions, encounter problems or would like to share your feedback, we woudl like to hear from you. So please make sure to [contact us](https://earmaster.com/index.php?option=com_content&view=article&id=8&Itemid=166).   ## Have fun improving your musical skills with EarMaster! [Lees meer...](https://earmaster.com/uncategorised/redeem.md) ## Educational Newsletter Signup # EarMaster Educational Newsletter Signup Do you teach music? Then sign up now for our educational newsletter to receive tips on how to use EarMaster in educational settings, invitations to relevant webinars, access to exclusive content, and more. Contact our Educational Sales Manager Søren Lahn Sloth now to get on the mailing list! [SIGN UP](mailto:info@earmaster.com) [Lees meer...](https://earmaster.com/uncategorised/educational-newsletter-signup.md) ## Summer Offer Landing # ![sun nl](https://earmaster.com/images/misc/sun_nl.jpg)Summer Offer 2023   ## Free full license for EarMaster Cloud for your school during the whole summer Going on holidays means time away from the practice room and the risk for your students of losing all the hard-earned skills gained throughout the year. But with the EarMaster app on their phone, tablet or laptop, any 5-minute break can be used to improve their aural and sight-singing skills wherever they are - and stay on top of their game!   ### ![EarMaster Beach](https://earmaster.com/images/misc/EarMaster_Beach.jpg)How does it work? **[Buy or order](https://earmaster.com/shop/product/earmaster-cloud-custom.html) EarMaster Cloud in the month of June** **Forward the receipt to [info@earmaster.com](mailto:info@earmaster.com) with the text "Summer Offer" added** **Add as many users as you want** **Your subscription is reset on Sep 1 = Free, unlimited access in June, July, and August** If you prefer to try it out before deciding, request a [free trial](https://earmaster.com/index.php?option=com_content&view=article&id=41:cloud-contact&catid=9). A free trial runs for three weeks. There are no bindings and no credit card information is needed. [EarMaster Cloud](https://earmaster.com/index.php?option=com_content&view=article&id=30:earmaster-cloud-for-music-schools&catid=8:earmaster) is an all-in-one license to use the EarMaster App with your students: no extra purchase necessary. With EarMaster Cloud, you can give your students assignments, check their progress and view their results. You can make your own exercises or choose among the many reade-made ones in the built in courses and workshops.    [Lees meer...](https://earmaster.com/uncategorised/summer-offer-landing.md) ## Credit Quote Form Request [Lees meer...](https://earmaster.com/uncategorised/quote-form-request.md) ## EARS Danmark / [Lees meer...](https://earmaster.com/uncategorised/ears-danmark.md) ## EARS / [Lees meer...](https://earmaster.com/uncategorised/ears.md)