Search found 43 matches

by martijn
07 Mar 2013, 07:54
Forum: Support
Topic: sight singing, start with a rest and metronome off wont work
Replies: 1
Views: 5166

This looks like a bug. You are welcome to write to saleandsupport@earmaster.com Can you also give us a screenshot of your main menu's "Exercise settings"? We like to see what is switched on and off there. If there is a specific lesson in the main course that gives you this problem you can ...
by martijn
07 Mar 2013, 07:06
Forum: Support
Topic: 2 seconds delay after example is played??
Replies: 7
Views: 12790

This note duration has been a balancing act:
To get the sound right at both very fast and slow speeds is not easy. The focus has been to get a good performance on average speeds, since those are used the most.
by martijn
05 Mar 2013, 09:02
Forum: Support
Topic: EM plays Major Cadences in minor scales
Replies: 2
Views: 6685

You should not get major cadences in dorian, phrygian or locrian. We will correct this, and thanks for pointing this out. The question is: what should you get? Is it just minor, or is it a chord cadence tailored for the specific mode? And what would such a cadence look like? We also consider of remo...
by martijn
05 Mar 2013, 08:30
Forum: Support
Topic: Wrong order of chord progressions
Replies: 3
Views: 9471

That is indeed the wrong order.
I have created an issue with high priority to correct it.

Thanks for finding this.
by martijn
01 Mar 2013, 06:46
Forum: Support
Topic: 2 seconds delay after example is played??
Replies: 7
Views: 12790

On the 15th of december we have received a video from you about the lag of the "Play Question" button in Melodic Dictation on 40 BPM. This was due to to the difference in the default length of the played notes. We have chosen this to be a bit longer in EM6, which gives a bit more lag on ve...
by martijn
01 Mar 2013, 03:28
Forum: Support
Topic: 2 seconds delay after example is played??
Replies: 7
Views: 12790

I have tested Chord progressions on 250 bpm with ascending and harmonic chords:
The "Play Question" button remained down for less than a second after the last note finished playing.

I think it is best if you send us a video where you demonstrate the problem.
by martijn
28 Feb 2013, 03:35
Forum: General discussion
Topic: How to revoke licenses?
Replies: 1
Views: 5907

You are welcome to mail to saleandsupport@earmaster.com, so we can give you all the advise you need
by martijn
28 Feb 2013, 03:33
Forum: Support
Topic: 2 seconds delay after example is played??
Replies: 7
Views: 12790

I assume you mean the "Play Question" button in Chord Progressions. I have tested the "Play Question" buttons of both EarMaster 5 and 6. There is a small difference between the down times of this button, but not much. After the last chord has played it takes less than a second fo...
by martijn
26 Feb 2013, 01:20
Forum: Support
Topic: Downloading To MacBook Pro
Replies: 1
Views: 5137

For your students to use EarMaster 5, your school needs a " Home user site " license of EarMaster Pro, or your students need to buy the program themselves. They can download EarMaster Pro 5 from this link: http://www.earmaster.com/download/all.htm (Make sure they choose the third option un...
by martijn
26 Feb 2013, 01:01
Forum: Support
Topic: Unable To Open Assignment
Replies: 1
Views: 4889

You are welcome to email saleandsupport@earmaster.com and include your assignment so we can have a look.
by martijn
25 Feb 2013, 03:27
Forum: General discussion
Topic: Rhythm Reading Exercise - not recording clapping/spacebar
Replies: 1
Views: 6800

You can do something about it: Go to "Tools" in the main menu, and then to "Microphone calibration tool...". This will open the microphone calibration tool. It is important that you perform all the steps carefully, to ensure that EarMasters microphone settings fit your microphone...
by martijn
22 Feb 2013, 02:49
Forum: Support
Topic: Earmaster Essential can't be launched ("custom exceptio
Replies: 4
Views: 8115

You are welcome to mail to saleandsupport@earmaster.com so we can help you: Just mention that you posted on the forum.
by martijn
21 Feb 2013, 02:08
Forum: Support
Topic: Earmaster Essential can't be launched ("custom exceptio
Replies: 4
Views: 8115

That is an unusual welcome screen.
The text says: "Don't show this message again".

What happens when you tick the checkbox and then press "non"?

I would assume that this message does not pop up again, and that you won't be directed to the download page.
by martijn
20 Feb 2013, 01:40
Forum: General discussion
Topic: Only 3 and a half octaves tone range?
Replies: 4
Views: 9843

Your point is clear now. Yes we could easily stretch the tone range of EarMaster to the full 88 note piano range. We just had noone asking for it before. Is it something you feel you need to do? Or is it something you imagine people could need? Anyone who reads this post and misses this full 88 note...
by martijn
20 Feb 2013, 01:29
Forum: Support
Topic: Earmaster and Macbook Air / Macbook Pro Retina Display
Replies: 7
Views: 14791

Unfortunately that does not work for EarMaster.
I wish it did! That would give us a fix for almost no work.