Earmaster Crash when using microphone or microphone wizard

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scoulson
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Earmaster Crash when using microphone or microphone wizard

Post by scoulson »

I have recently purchased earmaster, I am running window 7 on a A780GXH/128M motherboard with Multimedia on board soundcard.

The micophone input will run for a few questions then earmaster will crash. The same is true of the Microphone wizard which often crashes. I reboot the computer every day, I have reinstalled the software which improved it a bit the first couple of times I ran earmaster afterwards. This is not helping me encourage my daughter to practice her hearing more.

Any help would be much appreciated :-(
sjc
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Quentin
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Post by Quentin »

Hello,

Could you please give us some info about your mic/audio setup so that we may try to reproduce the crashes on our machines?

For example, how is you microphone plugged in (i.e. USB microphone, microphone plugged into internal soundcard, or through an external USB/FW soundcard, headset, etc.)
- Because in Music, We're All Ears... -
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scoulson
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Joined: 04 Feb 2012, 12:29
Location: Haverfordwest UK

Post by scoulson »

The mic is a stand alone Logitech.
The sound card on the Motherboard has 2 of 3.5mm Microphone inputs, the mic is plugged into the rear connection.
I have the most upto date audio driver and bios for Motherboard (type above). The Motherboard is full Multimedia specification.
I have set up the microphone input using the VIA HD Audio deck software, and adjusted volume to optimum. I have checked this in Windows 7 microphone options. I have just noticed that the default option in windows 7 is to allow "Allow applications to take exclusive control". I do not routinely run any other software that uses the microphone (Skype is on PC but not run on start-up)
sjc
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Quentin
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Post by Quentin »

We have just tested the program with a similar set up as yours, but without experiencing any crash.

Could you please check the device manager in Windows to see if there are conflicts in your system?
- Because in Music, We're All Ears... -
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