Changed computers, no more serial number

saxysm · Post by **saxysm** » 06 Dec 2012, 02:34

Hi

I have 2 Problems:

1.
I Changed computers, and have no more serial number. But i kept the harddisks. (Mac OS X 10.4.) Can I finde it there somewhere?

2.
This seems not to be the account on which i registered my product. But I can't remember on which email I set up the other account. I tried to retrieve my serial number using my different emails. But received no serial number. This makes me think, I either didn't register it (bad, i guess ...) or I used an email I no longer have. Bad too, I guess.

Any suggestions/help? (apart from just buying it again...)

martijn · Post by **martijn** » 06 Dec 2012, 04:46

Hi,

When you start EarMaster and in the main menu click on "help" - "about EarMaster", it will display a small window with 2 third of your serial number.
The whole serial number will not be reveiled though.

You are welcome to mail to our support email address saleandsupport@earmaster.com and provide us with this partial serial number.
Besides you can give us all the email addresses you think EarMaster might have been registered with. It also helps if you write your full name in the email.

We can then look up your record if we have it, and see if we got your serial number.

If we have it we will send it to the email address you have reigstered with, and notify you about what email address it was.

saxysm · Post by **saxysm** » 06 Dec 2012, 08:57

I sent my partial serial number to the mentioned adress.

cheers, christoph

saxysm · Post by **saxysm** » 19 Dec 2012, 02:53

thanks for your help.

Changed computers, no more serial number

Changed computers, no more serial number

thanks

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