I just recently bought EarMaster School Version 5 Build 5895 and I have it installed on two machines. One is my laptop, a Winbook XP5, and the other is my desktop IBM. EMS runs flawlessly on the laptop.
However there is a problem that keeps occurring with EMS on the IBM, which is the computer in my teaching studio office. It is an 1-year old computer which runs Windows XP Pro and it has plenty of RAM and several gigs of hard disk space.
The problem is that several (not all) of my students have trouble answering questions. For example, a question is presented and before that student has had even one or two seconds to select his or her answer, the program throws up the big red X and says “Not correct” you answered “THAT” – the correct answer is “THIS”. The problem occurs in the Standard Tutor and in the various custom tutors that I’ve made.
Again, some students don’t experience this at all and for others this problem occurs before they have a chance to move the mouse to click their answer and sometimes it happens even before that student has even touched the mouse. What could the matter be?
Here are some of the program settings for the students experiencing this problem:
Auto New Question is set to “4 seconds”
Auto Replay Question is set “12 seconds”
Play Question Limit is set to “No Limit”
Answer Time Limit is set to “No Time Limit”
Auto Show Answer is set to “Disabled”
At the end of the day I copy the whole Data folder to my laptop and head home. While at home, I’ll log on to EMS as each one of the students who had the problem. At home on the laptop there are no problems whatsoever! Everything is perfect! The results from the day at school are all represented in the Statistics window (including the false wrong answers that got factored into the day’s average at school). I’ll even answer some questions in various exercises while I’m posing as the students but there are no problems in any of the operations. Go figure! I’m hoping that you or one of the expert enthusiasts here in the EM community might have some idea about what’s causing the problems at my office.
Thanks in advance for any help.
New User
Hey! Give me a chance to answer!
Moderator: Quentin
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New User
... and you are sure it is not just a bad excuse from your students to explain their bad results 
We have not had any reports from other users about such a problem, but I can, of course, not exclude the possibility that it could be a bug in EarMaster that happens only in special situations.
If you continue to have this problem then please contact support directly and answer the following questions:
- In what exercise areas does this happen?
- Is there any pattern in when it happens? (e.g. always first or last question in the lesson or the question before was correct/wrong, etc)
Best regards,
Hans Jakobsen
EarMaster
We have not had any reports from other users about such a problem, but I can, of course, not exclude the possibility that it could be a bug in EarMaster that happens only in special situations.
If you continue to have this problem then please contact support directly and answer the following questions:
- In what exercise areas does this happen?
- Is there any pattern in when it happens? (e.g. always first or last question in the lesson or the question before was correct/wrong, etc)
Best regards,
Hans Jakobsen
EarMaster
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New User
Ha! Ha! Ha! If I weren't sitting right there with them when it happens, that would be my first thought too! LOL...
Only a few of my students are affected by this problem and it seems that it only happens when they are working with a tutor that I have designed or with a tutor that I have modified from the Standard Tutor. It doesn't seem to happen when they're working directly wih the Standard Tutor.
First, I thought that somthing might have gone wrong in the student's file, So I deleted the student's files and made a completely new student record... only to find that it happened to him again today. Then I thought that it might be something wrong with the tutors I've made or modified... except that it doesent happen to the rest of my students when they work with my custom tutors! Now I'm thinking it might just be something about the computer in my school office.
I'll follow your suggestion about writing your support department directly but for now, let me keep monitoring these events and taking notes on which tutors and students are afflicted. I also want to write the exact specifications on my office computer to give to your support department later.
Thanks for writing.
New User
Only a few of my students are affected by this problem and it seems that it only happens when they are working with a tutor that I have designed or with a tutor that I have modified from the Standard Tutor. It doesn't seem to happen when they're working directly wih the Standard Tutor.
First, I thought that somthing might have gone wrong in the student's file, So I deleted the student's files and made a completely new student record... only to find that it happened to him again today. Then I thought that it might be something wrong with the tutors I've made or modified... except that it doesent happen to the rest of my students when they work with my custom tutors! Now I'm thinking it might just be something about the computer in my school office.
I'll follow your suggestion about writing your support department directly but for now, let me keep monitoring these events and taking notes on which tutors and students are afflicted. I also want to write the exact specifications on my office computer to give to your support department later.
Thanks for writing.
New User