Serial Number recovery problem

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pulus
Stage rookie
Posts: 2
Joined: 07 Apr 2009, 09:43

Serial Number recovery problem

Post by pulus »

Hi, I´m from Spain. I was using EM5 and i Uprgraded to EM pro 6. I have tried to recover my serial number, but the serial sent to my mail is the EM5 serial, not the EM6.

What´s the problem?

Thanks.
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Niclas
EarMaster.com
Posts: 141
Joined: 19 Dec 2013, 03:48

Re: Serial Number recovery problem

Post by Niclas »

It could be because you have purchased EM6 from a disbritutor, and not registered your license with us. If you get in touch with us at saleandsupport@earmaster.com, and send us the email that you used to activate EarMaster 6, then we should be able to find your serial number for you.

-Niclas
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