New problem! Now I'm getting a message that that says "Custom Exception - Access violation

And, by the way, I'm not an apprentice. I've been using the program for years and never had all these problems. the only reason I'm being called an apprentice is because I deleted the program and downloaded it again multiple times in the hope of starting fresh, but no matter how many times I do that...

I followed instructions of hsoldano, but when I go to disk utility, there's no choice for "SOS"

now what?

When I boot up the program, the page is a gray blank. I've tried trashing the program and downloading it fresh, but I get the same result. If I get past this to the lesson option, it shows a smaller age than normal. For example if I choose dictation, I get a bastardized page with no choice of note v...

I'm having the same problem. I'm a long time user with a regular serial number license. I recently bought a new Mac desktop and started having trouble, so I downloaded the program again and reinstalled. Problem not solved. I deleted the data folder and hope that will have an impact.

I just got a new iMac desktop. When I boot up EarMaster, the music fonts that should appear on the staves in the exercises are corrupted. Please help.