Earmaster 5 pro quits without warning or saving

topshot · Post by **topshot** » 28 Mar 2009, 17:51

Hi, I use the latest version of Earmaster Pro for Mac os X and I have all up-to-date Mac software on Mac 10.5.6.

Nearly everytime I use ear trainer, after about 10-15 minutes, the program will simply close without warning. Usually after I press one of the top buttons such as 'Training Wizard'. I do not get a crash report so it seems like a quit command is coming from within the program. It wouldn't bother me too much except for the fact that it loses all of my progress from that session. Seems like Ear trainer only saves your statistics and results on quit.

Is there a solution to this or an updated version that saves every time I complete an exercise? Or a way to force a save such as APPLE+S? As first I thought it was because I had the trial version and that it was a time limit, so I bought the full version but it still does it. I even re-installed the app.

Your help is appreciated.

claus · Post by **claus** » 29 Mar 2009, 23:57

Hi Topshot,
We know there has been some issues like you describe, but they should be fixed in the latest update.

Go to Help>Check for Updates and make sure, you have the latest update of EarMaster.

I hope this will solve the issues you are experiencing.

topshot · Post by **topshot** » 30 Mar 2009, 01:13

It says I have the latest update. Build 513PXi.

claus · Post by **claus** » 30 Mar 2009, 01:29

Hi topshot,

Then I have to ask you to contact our Support directly from:
http://www.earmaster.com/contact.htm

I really hope your issues will be solved!