Error installing on Windows Vista

dsnelson · Post by **dsnelson** » 05 Sep 2009, 18:47

Hi,

I bought a copy of EarMaster5 and tried to install it on my laptop running Windows Vista and got the following error:

SETUP
Internal error: Failed to expand shell folder
constant "userappdata"

How do I fix this problem?

Thanks

David

Post by **Quentin** » 07 Sep 2009, 01:19

Hello,
Do you have administrator access level on the the laptop you are trying to install EarMaster on?

dsnelson · Post by **dsnelson** » 08 Sep 2009, 17:43

Yes, I have administrator access level on the the laptop I am trying to install EarMaster on.

Post by **Normann** » 09 Sep 2009, 01:05

Hi,

You seem to have a problem with your Vista and its shell system, and it's probably affecting any installation on your system - a environment variable called %APPDATA% is the cause for this error message.

Try and see the instructions to solve the problem:
http://social.answers.microsoft.com/For ... 342c40df2c
or
http://social.answers.microsoft.com/For ... 326b1d810a

Hope this helps, and best regards,
Normann
EarMaster ApS

dsnelson · Post by **dsnelson** » 09 Sep 2009, 20:54

I finally got it to work. It seem like there was some conflict with another program, so I had to install it under a clean boot which is discribed at

http://support.microsoft.com/kb/929135

Thanks for the help

David