recover EMpro5 [Solved]

studiboreali · Post by **studiboreali** » 09 Nov 2012, 08:04

After installing the trial version of EM6 I lost the old version of EMpro5 that I had bought time ago. How can I recover my old version of EMpro5?
Thank-you very much!

Post by **Quentin** » 12 Nov 2012, 08:33

Hello,

The old version should not be removed, they should be able to be on your computer at the same time.

Could you please contact support@earmaster.com and mention your operative system so that the developers receive your message directly and help you the best they can?

Thanks in advance.

Best regards,
Quentin

studiboreali · Post by **studiboreali** » 12 Nov 2012, 09:58

Unfortunately installing the new beta version of EM6 the old EMpro5 was automatically deleted. And now I don't know how to restore it.
I'll try to write an e-mail as you suggest!
Thank-you!

studiboreali · Post by **studiboreali** » 15 Nov 2012, 01:58

Quentin wrote:Hello,

The old version should not be removed, they should be able to be on your computer at the same time.

Could you please contact support@earmaster.com and mention your operative system so that the developers receive your message directly and help you the best they can?

Thanks in advance.

Best regards,
Quentin

I had no answer to the e-mail I wrote to support@earmaster.com. Now the trial version of EM6 that deleted the old version of EMpro5 is expired and so I cannot use EM...
Please, how can I resolve?
Thank-you!

studiboreali · Post by **studiboreali** » 15 Nov 2012, 07:38

Solved!
Thank-you very much!