Can not activate

SergioLenis · Post by **SergioLenis** » 25 Dec 2012, 22:33

In action a great heart is the chief qualification. In work, a great head.

Arthur Schopenhauer

Post by **Quentin** » 27 Dec 2012, 08:27

Hello,

Please write to support (support@earmaster.com) so that they may help you out.

bluesmk · Post by **bluesmk** » 28 Dec 2012, 01:21

Hello,

I purchased EarMaster Pro 6 days ago and I cannot activate it!!
After typing the license number, I receive the following warning: "Invalid query."
Software is correctly working in the evaluation mode, however from tomorrow I won't be able to use it!!!
I wrote a mail a couple of days ago to the support center, still no reply.

Any clues?
(OS is Windows XP)

Thanks!

Post by **Quentin** » 28 Dec 2012, 03:06

Hi,
We're catching up on the emails from the holidays, so you will receive your answer shortly.

First thing to do if there are problems with activation is to download the latest update. To do that, please follow these simple steps:

1. Start EarMaster, and go to the HELP menu (Windows) or EarMaster Pro menu (Mac OSX)

2. Click on Check for Updates. This will take you to the EarMaster where you will be able to download the latest build of the program.

3. Install the update, and activate the program again.

bluesmk · Post by **bluesmk** » 28 Dec 2012, 03:32

Already checked, I have the latest version installed.

Maybe license number is not correct?

Post by **Quentin** » 28 Dec 2012, 03:38

We just uploaded a new build a few seconds ago which fixes an issue with activation on Win XP. It is not released publicly yet, so please write to support (if you haven't done so yet) to obtain the direct download link.
Best regards,
Quentin

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