Zip Error

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dachisn
Good listener
Posts: 5
Joined: 16 Jan 2013, 11:29
Location: New Jersey

Zip Error

Post by dachisn »

I have a student that emailed me this question:

I was trying to send you the files for Ear Master but, when I tried to export the files to my desktop (to attach to my e-mail) it said, "zip error" and "Error compressing files."

Can you please advise me on how to respond to him?

Thank you!
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martijn
EarMaster.com
Posts: 43
Joined: 21 Nov 2012, 03:41
Location: Denmark

Post by martijn »

It can be that the zip mechanism has been damaged.
In that case the problem will most likely be solved if he checks for a new update. This will install EarMaster again. (It is not necessary to uninstall EarMaster in this case.)

When he is exporting the files to disk, he is recommended to choose a simple file name, like for example his name. (No strange ascii characters, or spaces.)
Martijn
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dachisn
Good listener
Posts: 5
Joined: 16 Jan 2013, 11:29
Location: New Jersey

Thank you

Post by dachisn »

I have passed along the directions to my student, and will see if it resolves the program. I appreciate the timely reply and the assistance very much!
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