Earmaster error message -weUserNotExists

[empauly]

Hi Quentin,

I am not able to access current student grade results from my windows computer. Luckily, I am able to access on my home computer, but still, this is a concern.
I am working on a Windows 10 school-issued Lenovo L350 Yoga.

I have uninstalled and reinstalled the latest version of earmaster. I have logged in and logged out, restarted, etc.

I'm attaching a screenshot of the error message.
Any help you can provide would be greatly appreciated.

Thanks!
Liz

[Quentin]

Hi Liz,

Could you please open the Student Results section and click on the "Refresh" icon while holding the ALT key of your computer keyboard. This will overwrite all local cached data with fresh data form the cloud and should solve the issue.

[empauly]

Awesome Quentin - This worked like a charm. Thank you!

[empauly]

Update 9/9/23 - For Mac Users, hold down the "option" key rather than the "alt" key.