Activation

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Moderator: Quentin

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GSST4
Noob
Posts: 1
Joined: 03 Feb 2015, 02:40

Activation

Post by GSST4 »

I have Windows 8. Each time I try to activate, I get the message: "We cannot connect the activation server at this time (500)"
I am connected to the internet and have correctly entered all required information. I visited the support page, disabled Firewall; and still get the same message.
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Quentin
EarMaster.com
Posts: 2339
Joined: 27 Apr 2007, 01:25
Location: Denmark
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Re: Activation

Post by Quentin »

Hi,
Are you perhaps using a proxy?
- Because in Music, We're All Ears... -
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bigblueboss
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Posts: 1
Joined: 28 Jul 2015, 23:43

Re: Activation

Post by bigblueboss »

Yes I also have same problem...no proxy no firewall. And I was using three months ago without any problem, One day, suddenly :?: this problem appeared. I have uninstalled and installed again, but no differences :(
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Quentin
EarMaster.com
Posts: 2339
Joined: 27 Apr 2007, 01:25
Location: Denmark
Contact:

Re: Activation

Post by Quentin »

Do you have the latest build (current build is 651)?
To check that, go to the Help menu of EarMaster and click on check for updates. If an update is available, you will be invited to download it.

If you have the latest build, how do you connect to the internet (wireless to router, USB modem, etc)?
What is the exact error message displayed by EarMaster?
- Because in Music, We're All Ears... -
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